Open about how we work.

As a CIC, we exist to benefit the community rather than private shareholders. Our focus is supporting access to suitable accommodation for people who may benefit from a stable home environment and coordinated support.

We work in partnership with care providers, including Stalwart Odrit Achievers Ltd, which are separate organisations. Each retains its own responsibilities, governance and legal identity. Stalwart Support Homes CIC focuses on accommodation-related arrangements; regulated care is delivered by the relevant care provider within its applicable CQC registration, service scope and agreed contracts.

• Safeguarding and risk are considered before any placement is progressed.
• Concerns are taken seriously, recorded and acted on promptly.
• We work with local authority safeguarding teams, the care provider and other agencies, and make referrals where required.
• Placements involving young people aged 16–17 only proceed where the relevant legal, safeguarding and regulatory requirements are met.
• We support positive risk-taking that has been properly assessed and planned, so safety never comes at the cost of a person’s rights.

1. 01

   Tell us

   Contact us by phone, email or post. Please tell us what happened, when, and what you would like us to do.

2. 02

   We respond

   We will acknowledge your complaint, explain how it will be handled and tell you when you can expect a full response.

3. 03

   If you’re not satisfied

   We will explain the next steps, including any independent organisations you may be able to approach.

Complaints about accommodation arrangements should be made to us. Complaints about care or support should be made to the care provider — if you are not sure which applies, contact us and we will make sure your concern reaches the right organisation. Making a complaint will never affect the support a person receives.

What we collect

Contact details and professional information from people who get in touch with us, and — only where necessary and shared through an appropriate secure process — information about people being referred for accommodation, so that a placement can be properly considered.

How we use it

To respond to enquiries, consider and arrange accommodation, coordinate with the care provider and commissioners where appropriate, meet our legal and safeguarding obligations, and keep proper records.

Your rights

You have the right to ask for a copy of the information we hold about you, to ask us to correct or delete it, and to object to or restrict how we use it. To make a request, email stalwarthomes@stalwartachievers.co.uk. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office.

We are committed to treating everyone fairly and with respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We consider people’s communication needs, cultural and religious preferences and accessibility requirements when looking at accommodation, and we aim to make our information easy to access and understand. If you need information in another format, please ask.

• Safeguarding adults and children policyOn request
• Complaints policy and procedureOn request
• Privacy notice and data protection policyOn request
• Equality, diversity and inclusion policyOn request
• Health and safety policyOn request
• Whistleblowing policyOn request

To request a copy, email stalwarthomes@stalwartachievers.co.uk.